Senior Product Management Professional  

Product Development & Innovation | Client-centric Solutions | Business Development

Award-winning leader with extensive experience in managing multiple product portfolios, navigating all facets of product lifecycle, and driving technological advancements in diverse sectors.  

 

Poised with strong entrepreneurial aptitudes, recognized for building high-performing teams, amplifying user experience, and maximizing revenue generation. Adept in assessing emerging technologies and employing data visualization techniques to enhance product success. Skilled in executing strategic product decisions by analyzing customer feedback, market trends, technical feasibility, and business impact. Known for nurturing enduring relationships with stakeholders through effective communication and negotiation skills.

 

CORE PROFICIENCIES

♦        Product Strategy & Roadmapping

♦         Software Development Lifecycle

♦         Team Development & Leadership

♦         Relationship Building & Networking

♦        Business Needs Assessment

♦         Customer Training & Success

♦        Agile & Scrum Methodologies

♦        Resource Allocation & Utilization

♦         Regulatory Compliance

♦         Budgeting & Cost Control

♦         Sales & Revenue Optimization

♦         Project Management & Delivery

 

CAREER HIGHLIGHTS  

  • Played key role in program success by overseeing five high-performing teams, each comprising 160 volunteers.
  • Reduced production time by 40% through application of IoT data collection systems and Agile methodologies.
  • Maximized brand visibility and product sales by using Martech solutions for effective digital advertising strategies.
  • Enabled success of 100+ products through effective user research, roadmap creation, A/B testing, launch management, and data analysis.
  • Expanded company's agricultural acreage by 120% by restructuring operational mechanisms, emphasizing seamless collaborations and efficient utilization of resources.
  • Drove 70% sales growth and boosted customer satisfaction rate by 83% by revitalizing product development as per evolving business needs and customer feedback.
  • Led product discovery, customer needs assessments, roadmap development, and CRM system deployment, resulting in 90% increase in online requests and 20% improvement in response time.
  • Facilitated identification of over 325 qualified individuals to support company's expansion efforts across 150 new retail locations while leading international, cross-functional teams, and developing software for talent management.

 

PROFESSIONAL EXPERIENCE

Dutch Bros Coffee, Grants Pass, OR                                                                                                                                          2021 to Present

BI Project Manager | 2023 to Present

Manage planning, execution, and delivery of BI projects as per organizational goals and objectives. Serve as primary point of contact for team members, stakeholders, and project partners to resolve outstanding issues. Leverage Agile and Scrum Methodologies to assure productive collaborations among teams.

Key Accomplishments:

  • Improved data accessibility and clarity by leading a pilot project of the Business Intelligence and data visualization tool, DOMO.
  • Fostered innovation and advanced capabilities in artificial intelligence and machine learning by establishing a side AI/ML team and offering essential leadership.
  • Elevated overall project coordination, leading to better tracking of tasks and milestones by utilizing superior communication tools, like Slack and Miro, alongside advanced project management tools, such as Jira and Monday.

 

IT-App Dev Project Manager | 2021 to 2023

Supervised software development projects, including application enhancements, system upgrades, and new product development. Defined project scope, objectives, and deliverables in collaboration with stakeholders and cross-functional teams.

Key Accomplishments:

  • Ensured timely and budget-compliant conclusion of projects by tracking project progress and adhering to quality standards.
  • Enhanced product development and customer satisfaction by guiding teams on user empathy tools, such as user stories, personas, and journeys to deepen understanding of audience needs and preferences.
  • Streamlined project execution by devising and employing standard operating procedures.

 

Burns Agriculture, Pasco, WA                                                                                                                                                           2003 to 2024

Founder/Owner

Steered all aspects of the company's operations, from strategic planning and business development to day-to-day management and financial oversight. Cultivated and nurtured B2B relationships to attain mutual growth and success.

Key Accomplishments:

  • Increased in per-acre yields by 35% while integrating IOT data collection systems in spraying applications.
  • Decreased fuel consumption by 15% and eliminated unproductive time in fieldwork through integration of cutting-edge tools.
  • Promoted continuous improvement in agricultural practices by conducting in-depth research on emerging technologies and creating product roadmaps.

 

Paper Street Brewing Company (Sold in 2023), Pasco, WA                                                                                                      2013 to 2023

Founder/Owner

Led development and launch of diverse range of products as per market demands and customer needs. Directed every facet of business operations, leveraging entrepreneurial vision, leadership skills, and industry expertise.

Key Accomplishments:

  • Drove the company's growth and success by initiating the opening of three locations.
  • Bolstered business growth initiatives within budgetary constraints by conducting budget analyses and cost-tracking.
  • Capitalized on new sales channels and marketing opportunities through e-commerce website development, emphasizing user experience (UX) and customer satisfaction.

 

Washington State University, Kennewick, WA                                                                                                                             2018 to 2020

Extension Volunteer Coordinator for Benton-Franklin Counties

Provided essential assistance in executing high-quality volunteer programs aimed at achieving organizational objectives and volunteer goals. Collaborated with team leaders to implement performance frameworks and drive program success.

Key Accomplishments:

  • Equipped volunteers with necessary skills and knowledge by orchestrating training sessions and workshops.
  • Enabled collection of sales data and customer information for first time in local program's history through deployment of SaaS e-commerce POS system.
  • Ensured continuity of operations and collaboration among program participants 160 volunteers within local program, as well as 32 state-level program coordinators amidst the pandemic by using Microsoft Teams as platform for remote work.

 

EDUCATION

Master of Business Administration (Graduating 8/24) | Boston University, Boston, MA

Post Graduate Program in Data Science and Business Analytics | University of Texas, Austin, TX

Master of Science in Information Technology Management | Western Governors University, Millcreek, UT

Bachelor of Arts in Business Administration (Marketing) | Washington State University, Pullman, WA

 

CERTIFICATIONS & LICENSES

Agile Hybrid Project Pro | Lean Six Sigma Blackbelt | CompTIA Security+ (License) | Professional Scrum Master II

Project Management Professional (PMP) | Amazon Web Services - Solutions Architect Associate

 

TECHNICAL SKILLS

Python, SQL, Jira, Monday.com, Slack, Miro, CRM Systems

 

HONOR & AWARD

PMI Project of the Year, 2020 | Washington State University, Kennewick, WA